July 2023 Email Contents
Updates to Online Banking and Personal Mobile Banking are coming soon!
We are excited to announce the dates for our scheduled upgrade to both Online Banking and Personal Mobile Banking. This upgrade will result in a new look and a unified user experience providing full access to all digital banking features in both our Online Banking and Personal Mobile Banking app.
Please visit www.bankbac.com/digital-updates for details. We will provide additional information at this link as we get closer to our launch date.
TIMELINE - OVERVIEW
- Monday, August 21, 2023 and Tuesday, August 22, 2023
Limited access to Online Banking and Personal Mobile Banking.
- Wednesday, August 23, 2023
Full access to upgraded Online Banking and Personal Mobile Banking.
STEPS TO TAKE BEFORE THE UPGRADE
- Be sure to know your log-in credentials (User ID and password) as these will be required the first time you access these systems after the update. Biometric login (fingerprint or facial recognition) will not be available for your first login.
NOTE: The first time you log in after the update our system will prompt you for additional validation. You will be asked to further verify your identity by entering a one-time passcode that will be sent to you via text or phone call.
- Schedule any Online Bill Pay or Zelle® transactions before 6:00 a.m. (Pacific) on Monday, August 21, 2023.
Online Bill Pay and Zelle® will be unavailable from Monday, August 21, 2023 at 6:00 a.m. (Pacific) through Wednesday, August 23, 2023 at 8:00 a.m. (Pacific). Although scheduled payments will process normally, new payments cannot be scheduled during maintenance. Please schedule your bill payments accordingly.
- Verify your debit card controls through "My Cards" are set appropriately before 3:00 p.m. (Pacific) on Monday, August 21, 2023.
Card controls will be in "view only" mode during the upgrade.
- Review your Alerts to verify your current settings so you can re-establish these following the upgrade.
AFTER THE UPGRADE - OVERVIEW
Follow the steps outlined at www.bankbac.com/digital-updates to access the upgraded system and finish setting up your custom features, such as:
- Alerts
- Biometric (fingerprint or facial recognition) access to the app
- Instant Balance / Fast Balances in the app
A helpful FAQ and complete details are located on our website at www.bankbac.com/digital-updates.
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Are You Using Smart ALAC to Connect with Your Personal Banker?
Make it a win-win by connecting to handle your banking business while getting a chance to win $100!
Be sure to have at least one conversation each month during 2023 for your chance to win $100. Even if your conversation is simply to ask if you are the current winner, your Smart ALAC conversation counts as an entry into the current month's drawing!
REMEMBER: Now you can log in with any computer browser or use the Smart ALAC app on your mobile device and have the same experience with your same personal banker! Do it today by visiting www.bankbac.com/smart.
Smart ALAC is the perfect companion to our mobile banking app.
If you need to check your balance or deposit a check, our mobile banking app is great for that. To connect with your banker about your financial goals and banking needs, tap into Smart ALAC.
Ready to get started?
Smart ALAC is easy to use, and it’s a cinch to sign up. To select your own personal banker and enjoy the full experience, visit www.bankbac.com/smart and click the Sign Up tab to get started.
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Don't Get Zapped by Utility Scams
Utility scams are the most common type of scam reported to the Federal Trade Commission, and they happen in a variety of ways. Learn to spot the signs so you don't get zapped by one!
Watch this video and explore other helpful resources at www.bankbac.com/EducationCenter.
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Thank You!
Thank you for choosing BAC Community Bank as your banking partner. We value all our relationships and appreciate the opportunity to serve you.
